Privacy Policy for Rentox V&D
Effective Date: October 1, 2025 |
Last Updated: October 3, 2026 |
Operating Entity: RENTOX PRIVATE LIMITED (operating Rentox & Agni Car Rental partner platform)
Welcome to Rentox V&D (the "Application" or "App"), operated by RENTOX PRIVATE LIMITED ("we", "our", "us", or the "Company"). This Privacy Policy governs the collection, use, maintenance, and disclosure of information collected from partner drivers, chauffeurs, and fleet vendors (collectively referred to as "Drivers", "Vendors", or "Users") who access or use the Rentox V&D mobile application on Android.
By installing, registering, or operating on Rentox V&D, you agree to the collection and use of information in accordance with this Privacy Policy and Google Play Developer Policies.
📍 Prominent Disclosure: Real-Time & Background Location Access
Rentox V&D collects precise and approximate location data, including in the background (when the application is closed or not in active use on screen), to power critical commercial transport features:
- Live Trip Navigation & Customer Tracking: While on duty or carrying passengers, the App transmits your vehicle location so customers and dispatchers can track the ride in real time for safety and ETA accuracy.
- Automated Route & Odometer Tracking: Location coordinates are used to verify trip pickup, intermediate stops, final drop-off points, and calculate accurate billable route kilometers.
- Dispatching Nearby Bookings: Location data allows our system to find and dispatch nearby passenger ride requests to you when you are on duty.
When Background Location is Active: Background location tracking begins strictly when you start an assigned duty or go online to accept bookings, and automatically ceases immediately upon completing the trip or going offline. We do not sell or trade your location data to third-party advertising networks.
1. Information We Collect
To register and operate as a verified commercial driver or fleet vendor on our platform, we collect the following categories of data:
- Personal & Contact Information: Full name, verified mobile phone number, email address, physical residential address, and profile photograph.
- KYC & Verification Documents: Driver's License copy, government identity proof (such as Aadhaar card or PAN card), and police verification records (where legally mandated for commercial passenger transport).
- Vehicle Details: Commercial vehicle registration number (plate number), make, model, category (Hatchback, Sedan, SUV, Tempo Traveller), RC book, commercial vehicle insurance, fitness certificate, and tourist permit documentation.
- Financial & Payout Data: Bank account number, IFSC code, UPI ID, trip earnings, cash collected on duty, and platform wallet transaction records.
- Device & Telematics Data: Device model, Android OS version, battery level, cellular network status, and Firebase Cloud Messaging (FCM) tokens used to deliver critical trip notifications.
2. How We Use Collected Information
We use your information exclusively for legitimate platform operations:
- Verifying driver identity, commercial driving eligibility, and vehicle fitness to ensure passenger safety.
- Matching drivers with nearby local duty, local taxi, one-way, and round-trip customer bookings.
- Calculating ride fares, waiting charges, extra kilometer rates, and processing driver earnings payouts.
- Sending automated SMS, WhatsApp, and Firebase push notifications regarding new bookings, assignment confirmations, and trip OTP updates.
- Resolving disputes, roadside assistance inquiries, and passenger safety incidents.
3. Disclosure of Information to Third Parties
We respect your privacy and do not sell, rent, or monetize your personal information. Information is shared strictly under the following operational circumstances:
- With Assigned Passengers: When you accept a booking, the assigned passenger receives your name, profile photo, vehicle registration number, car model, contact phone number, and live vehicle location during the journey.
- With Service Providers: Trusted technical infrastructure partners, including Google Maps API (for turn-by-turn navigation and distance measurement) and Google Firebase (for push notifications and cloud infrastructure).
- With Law Enforcement & Legal Authorities: If required by applicable Indian motor vehicle laws, court orders, or law enforcement requests in case of traffic accidents or security investigations.
4. Data Security and Storage
All communications between the Rentox V&D application and our cloud servers are encrypted using modern Transport Layer Security (HTTPS/TLS). Sensitive driver documents and payout credentials are stored in access-controlled databases hosted on Amazon Web Services (AWS) with strict administrative access barriers.
5. Data Retention & Account Deletion
We retain your driver account details, vehicle records, and completed trip history for as long as your partner account remains active, or as required by applicable commercial transport, taxation, and accounting laws.
How to Request Account and Data Deletion:
If you wish to terminate your driver/vendor account and request permanent deletion of your personal data, you can submit a deletion request by:
- Emailing our compliance team at support@rentox.co.in or agnicarrental@gmail.com with the subject line "Account Deletion Request - Rentox V&D" from your registered email or phone number.
- Submitting a request through the in-app support chat / vendor wallet support portal.
Upon identity verification, your active profile, personal documents, and credentials will be permanently erased or anonymized from our active servers within 30 days, subject to regulatory retention mandates.
6. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operational procedures or Google Play Developer Policy requirements. When updates are published, we will revise the "Last Updated" date at the top of this document and notify active drivers via in-app notification.
7. Contact Information & Grievance Redressal
If you have any questions, grievances, or feedback concerning this Privacy Policy, please contact our designated Grievance Officer: